Terms & Conditions

Thank you for visiting Kerrisdale Optical. Kerrisdale Optical is a retail store for eyewear, contact lenses and related products. The Site is designed by us, Kerrisdale Optical, to provide a convenient shopping experience for consumers to purchase eyewear, contact lenses and related products at all times. We want each visitor to the site to have a satisfied visit, so we have established the following general terms and conditions so that we know what to expect from each other.

If you do not agree with any parts of these terms and conditions, please stop using this site immediately. We remain our rights to make changes to the site, terms and conditions, and policies at any time. You have accepted these terms and policies if you continue using the site.

 

Your Account

By using the site, you have agree to provide complete, true, accurate and current information about yourself as required in the checkout form for your account. It is your responsibility to maintain your account information up to date if necessary. We have the right to refuse any use of the site if we suspect the information you have provided is incorrect.

 

Color and product description

We always try our best to describe and display our products as accurate as possible. However, actual product colours may vary from colours shown on your monitor. We do not guarantee the colours displayed on monitor will be accurate or error-free from actual product. If you feel the product received is not same as displayed on monitor, it is your responsibility to return it back to us at your own expenses.

 

Delivery

All shipping and deliveries are at best effort basis. However, possible delays, such as weather, etc, are out of our control. Should your package not arrive within 15 days, please contact our customer service for further assistance.

 

Refer to  Shipping Info page for more information.

 

Prescription

When an eye exam is performed by your eye care practitioner, a paper copy of your prescription should be provided to you. It is to be reminded that spectacle and contact lenses prescriptions can be different, so please ensure you have the correct prescription when placing order. If you are ever in doubt, it is recommended to email us your prescription for verification. By placing an order at KerrisdaleOptical.com, you have given us consent to contact your eye care provider or providing us a copy of your prescription for further verification on your prescription.

 

Site Content

Kerrisdale Optical has copyright to all text and media used in the site. You may not make any modifications on site content without our given permission.

 

Effective Date: February 1, 2020